How to disable account

Hi Tokonauts!

There are several ways to deactivate your account. One of them is to deactivate the account by contacting the Tokocrypto Customer Support team and the second way you can disable it by yourself with visit to here the step: 

First Step : 

To disable your account. you can contact our Customer Support team by sending the following documents:

  1. The self-supporting photo on a paper containing the words "Lock Account" and stating:
  • Name
  • Today's Date
  • Signature
  • Along with KTP

Send a request for a Lock Account to Customer Support by providing your full name, email, the reason for the lock account, and mobile number used in your Tokocrypto account and attaching the photo documents that have been prepared. 


Second Step:

You can also disable your account by yourself, please visit then select the Manage menu, then click Account Security and click Account Activity - then select Deactivate Account.



The next step, you will receive a notification as below:


The last step you can select "Deactivate" then the account will be successfully deactivated later.


The process of deactivating the account has been successful and a notification will appear at the top left.


If need other assistance, please contact our Customer Support via Telegram or Live Chat or WhatsApp at 0811-1945-432 or email 


Have a happy transaction at Tokocrypto #SalamToTheMoon


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